Privacy policy
Last updated: November 2, 2026
Who we are
Scooch, LLC ("Scooch," "we," "us") makes phone cases and accessories and runs scooch.com. This policy explains what personal information we collect when you visit scooch.com, buy from us, sign up for emails or texts, or contact us, and what we do with it. Purchases from Amazon, TikTok Shop and other retailers are covered by that seller's own privacy policy.
What we collect
| Type of information | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email, phone number, shipping and billing address | You, when you order, sign up or contact us |
| Order details | What you bought, returned or exchanged, order history, warranty registrations | You and our checkout |
| Payment details | Payment method and confirmation. We never see or store your full card number. | Our payment providers |
| Device and browsing information | IP address, browser, device type, pages viewed, products added to cart, how you arrived at our site | Cookies, pixels and similar tools on scooch.com |
| Session recordings | Clicks, taps, scrolling and mouse movement on our pages | Our session recording tool (see below) |
| Messages and feedback | Support emails, chat messages, reviews, survey answers | You |
We don't collect sensitive information like your Social Security number, health information or precise location.
How we use it
- To process and ship your order, handle returns, exchanges and warranty claims, and send order updates.
- To answer your questions and give support.
- To send marketing emails and texts when you've signed up for them.
- To show you Scooch ads on other websites and apps, and to measure which ads work.
- To understand how people use our site so we can fix problems and make it easier to shop.
- To prevent fraud and keep our site and checkout secure.
- To follow the law and protect our rights.
Session recording
We use a session recording tool to see how visitors use our pages. It records clicks, taps, scrolling and mouse movement, and shows us heat maps of where people click. We use it to find broken pages and confusing layouts. It's set to hide sensitive information you type, like passwords and payment details.
Cookies, pixels and our service providers
These are the types of companies that help us run scooch.com and may receive personal information when you use it.
| Type of provider | What it does for us |
|---|---|
| Store and checkout platform | Hosts our store, checkout, customer accounts, chat and offers after checkout |
| Payment processors | Process the payment method you choose at checkout |
| Shipping and fulfillment partners | Print labels and deliver your order |
| Email and text message providers | Send our emails and texts and run our signup forms |
| Advertising partners, such as Meta (Facebook and Instagram) and Google (including Google Ads, Google Analytics and YouTube) | Show our ads and measure results through pixels and similar tools |
| Analytics and session recording tools | Measure site traffic, show which ads led to sales, and record how visitors use our pages |
| Review platforms | Collect and show product reviews and ask for reviews after you buy |
| Affiliate and creator partners | Track sales they refer so we can pay them |
| Form and survey tools | Run our forms and customer surveys |
| Security tools | Block spam and fraud |
Ad and analytics tools use cookies and similar technology to recognize your browser across visits and across other websites. You can block or delete cookies in your browser settings. Some parts of the site may not work without them.
Our store runs on Shopify. Shopify processes your information to run our store and, for some of its own features, under its own policy. You can read the Shopify Consumer Privacy Policy and make requests about that data at the Shopify Privacy Portal.
Text messages
If you sign up for Scooch texts, we send recurring marketing and order messages to the number you give us. Consent isn't a condition of buying anything. Message frequency varies, and message and data rates may apply. Text STOP to +1 (844) 348-5256 to unsubscribe at any time, or HELP for help. Full details are in the SMS section of our Terms of Use.
We don't sell, rent or share your mobile number or text opt-in consent with third parties for their own marketing. We share it only with our text message provider and the phone carriers that deliver our messages.
Emails
We send marketing emails only to people who sign up. Every email has an unsubscribe link. If you unsubscribe, we'll still send emails about your orders.
Signup offers
We sometimes offer a discount or free gift when you sign up for our emails or texts. Signing up is optional and you can unsubscribe at any time. We estimate the value of your contact information to us as about the same as the value of the offer you get.
Who we share it with
- The types of companies listed above, so they can do their jobs for us.
- Advertising partners, such as Meta and Google. Some privacy laws call this "selling" or "sharing" for targeted advertising, even though no money changes hands. You can opt out (see below).
- Law enforcement or others when the law requires it, or to protect our rights or prevent fraud.
- A buyer or successor if Scooch is sold or merged.
We don't sell your personal information for money. You can also learn how Meta and Google use data from sites like ours.
Your choices and rights
Depending on your state, you may have the right to:
- Know what personal information we have about you and get a copy.
- Correct information that's wrong.
- Delete your information.
- Opt out of targeted advertising and the "sale" or "sharing" of your information.
- Appeal if we turn down your request.
Opt out of targeted advertising: visit Your Privacy Choices. If your browser sends the Global Privacy Control signal, we treat it as an opt-out for that browser, and the Your Privacy Choices page shows that your opt-out was received. To learn more, visit globalprivacycontrol.org. We don't respond to other "Do Not Track" signals.
Make any other request: email support@scooch.com with the subject "Privacy Request," or mail us at the address below. We may ask you to confirm your identity first. You can have an authorized agent make a request for you with your written permission. We'll respond within 45 days. We won't treat you differently for using your rights.
Appeal a decision: reply to our answer with the subject "Privacy Appeal." We'll respond within 60 days. If you're not satisfied, you can contact your state's Attorney General.
Children
scooch.com isn't meant for children under 13, and we don't knowingly collect their information. We don't sell or share information of anyone we know is under 16. If you think a child gave us information, email support@scooch.com and we'll delete it.
How long we keep it
We keep personal information only as long as we need it:
- Order and payment records: as long as tax and accounting laws require.
- Account, warranty and support history: while your account is active or your warranty could apply.
- Email and text subscriptions: until you unsubscribe, plus a record of your opt-out so we don't contact you again.
- Browsing and session recording data: for the periods set by each tool we use.
Security
We use Shopify's secure checkout and limit who on our team can see customer information. No system is perfectly secure, so please don't send sensitive details like full card numbers by email or chat.
Visitors outside the United States
Scooch sells and ships only within the United States. If you visit from another country, your information is processed in the United States.
Changes to this policy
We'll post any changes here and update the date at the top. If a change is significant, we'll tell you on our site or by email.
Contact us
Scooch, LLC
15540 Herriman Blvd
Noblesville, IN 46060
support@scooch.com
